|Customer Complaints Process|
Bomac Building Services Ltd constantly strives to maintain the highest possible standards in the quality of work, the way it provides services and in the behaviour of its managers and employees.
With the aid of our Customer Satisfaction Questionnaire, which is sent out on the completion of all projects, feedback is sought to help us continually improve our services to help eliminate any possibility of problems arising in the future.
We believe that the majority of problems can be sorted out by discussing the issues with the relevant members of staff on site and we encourage you to do this, so that if remedial works are required these can be carried out whilst our employees are on site.
If you feel you need to make a complaint, it is important that you contact us and tell us:
You can make a complaint by telephone, e-mail, or through the website via the customer complaints form, in person, writing to the address below or using the online form.
Our standards for dealing with complaints:
The address to write to is:
Bomac Building Services Ltd
Unit 1 Waterside Business Park
Cardiff CF3 2ET
Tel/Fax: 029 20360800
Mobile: 07976 389142