Cardiff Builders specialising in building, maintenance, renovations, loft conversions, extensions and disability adaptations
Loft Conversions
Full or Partial Renovation Work
Disabled Adaptations
Maintenance and Planned Maintenance
Design and Planning
Bomac Building Services Ltd
Unit 1 Waterside Business Park,
Lamby Way, Cardiff CF3 2ET
Tel: 029 2036 0800
Email: Click Here
Customer Care Policy
Bomac Building Services Ltd is committed to service delivery that is totally customer based.  This philosophy is underpinned by our Customer Care Policy which is shown below.

Management and staff of Bomac Building Services Ltd are fully aware of the importance of customer care, before, during and on completion of each project. 

At the heart of this commitment is communication, honest, open and timely.  We place the highest emphasis on respect for our customers.

Behind this commitment is how we value our staff – they are the keystones of our policies and deliverers of our promises.

We place great importance on the valuable feedback we receive via our Customer Satisfaction Questionnaire which every customer is invited to complete at the end of each project.

Bomac Building Services Ltd aim to provide a professional service to satisfy our customers quality, delivery and price expectations.

To achieve this, our objectives are to:
  • Customise our services through communication with customer to ensure they are designed, delivered and completed to meet their requirements quickly and efficiently;
  • Ensure that all work carried out is to the highest standards and in a responsible manner to reduce the impact of day-to-day activities on the environment ie recycling of waste, the use of sustainable materials and the management of energy and water use;
  • Ensure the health and safety requirements of our customers and third parties are met at all times; 
  • Ensure that all customers are treated with care and consideration at all times, including extra care when working with vulnerable/disabled people;
  • Ensure minimal disruption to customers, their property and third parties for duration of contract work;
  • Ensure that any complaints, should they arise, are dealt with in a professional, timely and caring manner.
  • Adopting a partnering strategy and maintaining strong professional relationships for the benefit of all;